We are looking for exceptional individuals who share our mission of Serving Humanity and Saving Lives to join us!

 

ABOUT THE PROGRAMME

Medical Chaperone & Transportation (MCT) Programme helps the elderly and disabled from low-income homes get to and from their healthcare service facilities, such as medical treatments, rehabilitation and day activity centres through our fleet of 10 vehicles.

JOB PURPOSE

To ensure smooth service delivery and operational efficiency by managing client processes, subsidy claims, payments, IT coordination, data reporting, and audit support.

JOB RESPONSIBILITIES

Operations

1. Client Referrals, Admissions and Discharges

• Manage the referral process for clients reviewing referral documents, verifying eligibility and coordinating approvals
• Facilitate smooth onboarding of new clients by entering information into the system
• Manage client discharges, ensuring accurate and timely updates in the system
• Maintain and update client service records accurately and in a timely manner

2. Subsidy Claims (Government & Internal Subsidies)

• Process and submit claims under relevant schemes in compliance with funding guidelines
• Communicate with government bodies and funding agencies regarding discrepancies or clarifications
• Track claim submissions and support financial reporting needs

3. Payment Processing for Ground Staff and Vendors

• Coordinate and process timely payments for supporting ground staff (medical chaperones) and external vendors
• Maintain accurate records of payment transactions and ensure compliance with internal finance procedures
• Liaise with the finance department to address payment queries or discrepancies

4. Survey Coordination (Quarterly)

• Plan and administer quarterly client and service satisfaction surveys
• Compile and analyse survey results to support operational reviews and quality improvement

5. Point of Contact for IT Related Matters

• Serve as the liaison with the IT department for troubleshooting and escalating technical issues related to the internal IT platforms
• Review system performance, gather user feedback and collaborate with the IT team to implement enhancements and improvements to the platforms

Administration

1. Statistics Reporting

• Maintain and compile accurate data for operational metrics and service utilisation
• Generate regular reports for internal use and external stakeholders

2. Annual Audit Support

• Prepare and organise audit documentation, ensuring readiness for internal and external audits
• Support the execution of audit activities and assist in addressing follow-up actions or audit findings as needed

3. Any Other Duties

• Undertake or participate in department and society events or activities
• Any other ad-hoc projects

ADDITIONAL SKILLS AND KNOWLEDGE

• Strong administrative skills
• Proficient in Microsoft Office applications and Google Workspace
• Experience with database or case management systems is desirable
• Good communication skills, both written and verbal
• Ability to handle confidential information with discretion
• Problem-solving skills and ability to coordinate with IT teams for system-related issues
• Ability to work independently and as part of a team

DESIRED BEHAVIOR

• Demonstrates empathy and respect towards others
• Takes initiative and proactively solves problems
• Communicates clearly and collaborates effectively within a team

QUALIFICATIONS AND EXPERIENCE

• Diploma in any discipline 

Provides nursing and care activities under the direction of the Registered Nurse (RN) in accordance with RCHD’s policies and standards of nursing care and practices. Providing guidance and supervision to junior nurses, nursing aides and healthcare aides.

JOB RESPONSIBILITIES

1. Nursing Care and Management

• Provide and ensure that quality nursing care and service is rendered to the residents / clients at all times.
• Assist the RN(s) in ensuring and providing safe nursing practice and a high standard of care.
• Ensure the Nursing Aides and Healthcare Aides follow the safety precautions / practices in the prevention of falls, hazards and/or pressure sores.
• Assist the RN in attending to emergencies as and when the need arises
• Able to perform nursing procedures independently such as:
  • NG Tube Insertion
  • Simple Wound Dressings
  • Hygiene Practices such as isolation nursing, proper handwashing techniques and management of waste products
• Maintaining proper documentation of vital signs and reporting to the RNon duty / in-charge when there is a change in the residents / clients condition.
• Assist the RN in the serving of residents’ medications; monitor and supervise the Nursing Aides when feeding the medication to residents ­ ensuring zero (0) medication errors.
• Together with the RN on duty / in­-charge, to participate and assist in the Volunteer Doctor’s rounds.
• Collaborates and cooperates with other healthcare professionals to ensure proper and smooth delivery of care and service.
• Accompanies the residents/clients for clinic/hospital appointments and / or transfers, when the need arises.
• Respects and protects the rights and responsibilities of the residents / clients.
• To be on call in the event of an emergency in the Home.

2. Professional Development

• Mentor and supervise Nursing Aides and Healthcare Aides in their scope of work, clinical skills and especially in the maintenance of safe work practices and infection control standards.
• Participates in on­going nursing education to enhance clinical knowledge and competency.
• Work in collaboration with the Nurse Educator/Clinical Instructor for on-the- job training of Nursing Aides and Healthcare Aides.

3. Administration

• Assist the RN in the preparation of the duty rosters.
• Assist the RN in the preparation and maintenance of documentation.

4. Customer Management

• Acts as a liaison to clients and their families, maintaining good rapport and service
• Maintaining good relations whilst liaising with external agencies such as but not limited to, hospitals, clinics, etc.
• Maintain good relations with internal customers of the Home.
• Maintain, at all times, good public relations with volunteers and visitors

JOB SPECIFICATIONS

• National Institute of Technical Education (ITE): Certificate in Nursing or its equivalent
• Valid practicing license as an Enrolled Nurse with Singapore Nursing Board
• At least 2 years of relevant working experience in a hospital or healthcare environment.
• Some experience in working with persons with disabilities or the elderly would be preferred.

Interested applicants may send their resume to humanresources@redcross.sg to apply. Please note that only shortlisted candidates will be contacted.

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Provide assessment, care planning, managing clinical emergencies, safe medication administration, infection control, integrative care and supervising nursing aides and healthcare aides in accordance to the  established policies and procedures.

JOB RESPONSIBILITIES

1. Patient Care 

• Provide nursing care and ensure quality service is rendered to the residents at all times;
• Develop, evaluate and modify care plans for residents;  
• Assess the physical, emotional and psychological well being of residents through observation and analysis of physical health indicators to evaluate care plan and identify modifications which may be required;
• Conduct frequent rounds with staff to check on residents’ health and medical conditions;
• Supervise and guide the staff assigned to the home to ensurethatpropercaregiving, nursing and administrative procedures are maintained;  
• Supervise the medical assistance rendered to patients are in lieu with training and Standard Operating Procedures (SOP);
• Administer first aid and emergency health measures such as CPR;
• Perform dressing of wounds and lesions;  
• Practice sterile techniques and other infection control procedures to minimize the transmission of infection;
• Monitor and participate in the personal care of residents/ clients, as required; for example, hygiene, feeding, positioning, transferring, ambulation, toileting;   
• Use electric/ hydraulic/ manual equipment and lifting devices when required;
• Ensure that food prepared meet the dietary requirement of the residents;
• To be on call in the event of emergency in the Red Cross Home for the Disabled. 

2. Social Welfare Assistance  

• Work with the Social Worker/SWA in assessment of cases referred by welfare organizations, hospitals, nursing homes and dialysis centres for admission and respite care, and the periodic review of cases for continual stay; 
• Work with the Social Worker/SWA and other health professionals in developing and sustaining the needed programmes for the residents;  
• Counsel, instruct and confer with resident/client family in planning care: provides emotional support; responds to enquiries and resolves complaints.

3. Medical Services 

• Accompany the doctor on rounds to provide residents’ condition and progress and assists with examinations such as positioning, dressing residents;  
• Transcribe verbal or written doctor’s orders for medication or other treatment; 
• Prepare precise dosages of medication in accordance with doctor’s instruction and administer to residents;  
• Follow-­up on the medical programme advised by the clinic or hospital and doctors;  
• Check and audit medical records to ensure that they are documented and kept properly;
• Maintain inventory for required medicine and ensure medicationsareproperlystored and not expired.

4. Stakeholder Management  

• Act as liaison to existing clients and maintain good rapport and services; 
• Communicate, collaborate and coordinate with partners (MSF, NCSS, SG Enable) to maintain good rapport and continuity of service;  
• Maintain at all times good public relations with volunteers and visitors;
• Oversees the general staff welfare.

5. Administration  

• Prepare staff duty roster and ensure there are enough staff to manage the resident  at all times;
• Prepare and maintain documentation such as care plans, health care records, medication administration, nursing records and reports;  
• Submission of reports to Head, Nursing and relevant Supervisors.

6. Safe Work Practice  

• Ensure the cleanliness of the Home and maintain safe work practices;  
• Responsible for the proper maintenance of all the equipment used in the Red Cross Home for the Disabled i.e. trolleys, medication fridge, etc.;
• Conduct quality assurance on the equipment at least twice a year;
• Familiar with all aspects of nursing home emergency and evacuation procedures and policies;  
• Assist in fire drill exercise twice a year in accordance with the Fire Safety Bureau Regulations with the assistance of all staff concerned. 

7. Other Duties 

• Assist in events held at the Red Cross Home for the Disabled; 
• Promote the Red Cross Home for the Disabled to ensure optimal usage of resources;  
• Encourage strong volunteer involvement among individuals, groups and companies;
• Any other duties assigned by Reporting Officer.

JOB SPECIFICATIONS

Qualifications

• Possess a recognised university degree / Certificate or Diploma in Nursing;
• State Registered Nurse. 

Experience

• 5 to 10 years of relevant working experience in a hospital or health care environment; 
• Experience in working with the disabled or the elderly preferred. 

Additional skills and knowledge  

• Ability to perform holistic assessments/reassessments for residents regardless of complexity to establish a comprehensive plan for care;  
• Ability to prioritize and organize work activity and provide work direction to staff  members in order to complete assignments;
• Good verbal and written communication skills;
• Knowledge to monitor staff performance and the environment ensuring a safe workplace for staff; provides re­instruction where needed;  
• Basic computer skills.  

Desired Behaviour

• Able to act as a coordinator of care for complex residents, sharing nursing expertise  and demonstrating leadership while working in collaboration with other care  providers;  
• Able to work independently, but is also a good team player;  
• Self-­motivated, resourceful and innovative;
• Demonstrates initiative, analytical and problem solving skills;  
• Good interpersonal skills, with the ability to relate well to people at all levels;
• Enjoy working with volunteers. 

Interested applicants may send their resume to humanresources@redcross.sg to apply. Please note that only shortlisted candidates will be contacted.

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Engagement of chaperones to accompany seniors from their doorstep to scheduled medical appointments and back home safely.

About MCT

Provides company for frail seniors who have been missing their essential medical appointments because of the hefty fees, and lack of assistance to and fro the treatments during weekdays.

JOB PURPOSE

Accompany seniors from their home to scheduled medical appointments, and back home safely. Transportation fee for chaperone and senior will be covered from senior's home to the medical appointment and back.

JOB SPECIFICATIONS

• Must be available on Weekdays. Appointments may start as early as 9AM, as such, chaperone is required to be at the senior's home as early as 815AM. Each appointment will usually take 4 hours.
• Able to start immediately: Chaperone is required to make a trip down to SRC's office for interview and signing of a contract for service.
• A commitment of at least six months is preferred but not compulsory.
• Singaporeans/PRs are welcome!

Expected Payout:

$400 - $700/month, depending on the number of appointments a chaperone takes on.

Note:

No CPF; chaperone is required to personally collect cheque from SRC's office for service rendered.

Incentives:

• Payout increment based on the number of trips.
• Subsidised fees for family members’ usage of SRC non-emergency services.
• Character reference note by SRC for good performance: Chaperones who show positive performance for 3 months may be given a character reference note by SRC for their subsequent job applications.
• Job referral opportunities within SRC or with our external partners.
• Subsidised or complimentary trainings provided by SRC:

Interested applicants may send their resume to humanresources@redcross.sg to apply. Please note that only shortlisted candidates will be contacted.

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JOB PURPOSE

The Therapy Aide will be under the direction of a registered therapist, participate in and oversee the performance of a variety of supportive activities, use various equipment and techniques to perform physical therapeutic methods, practices and procedures.

JOB RESPONSIBILITIES

1. Operations

• Observe residents/clients during treatment to compile and evaluate data on residents’/clients’ responses and progress, and report to physical therapist.
• Clean and organize work area and disinfect equipment after treatment.
• Instruct, motivate, safeguard and assist residents’/clients’ practicing exercises and functional activities, under direction of nursing staff.
• Secure residents’/clients’ into or onto therapy equipment.
• Transport residents’/clients’ to and from treatment areas, using wheelchairs or providing standing support.
• Confer with physical therapy staff and others to discuss and evaluate residents’/clients’ information for planning, modifying, and coordinating treatment.
• Record treatment given and equipment used.
• Perform clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms.
• Maintain equipment and furniture to keep it in good working condition, including performing the assembly and disassembly of equipment and accessories.
• Administer active and passive manual therapeutic exercises, therapeutic massage, and heat, light, sound, water, and electrical modality treatments, such as ultrasound.
• Change linens, such as bed sheets and pillow cases in the treatment area.
• Arrange treatment supplies to keep them in order.
• Assist residents’/clients’ to dress, undress, and put on and remove supportive devices, such as braces, splints, and slings.
• Measure residents’/clients’ range-of-joint motion, body parts, and vital signs to determine effects of treatments or for residents’/clients’ evaluations.
• Train residents’/clients’ to use orthopaedic braces, prostheses and supportive devices.
• Fit residents’/clients’ for orthopaedic braces, prostheses, and supportive devices, adjusting fit as needed.
• Participate in residents’/clients’ care tasks, such as assisting with passing food trays and feeding residents, and bed rest.
• Participate in staff development programmes.
• Assist in recreational and social programmes.
• Undertake any other duties as assigned

2. Customer Management

• Respond to queries on the telephone from volunteers and members of public on services provided by the division and redirect if necessary to relevant divisions.
• Meet and greet clients and visitors.

3. Project/Programme Management

• Support staff in assigned programme/event.
• Assist in programme/event and operational duties

4. Any Other Duties

• Assist to provide orientation for new foreign staff
• Perform first aid duty in the event of an emergency or when required

JOB SPECIFICATION

• Certificate in Physiotherapy or Degree in Physiotherapy (for foreign staff)
• Knowledge of equipment
• Knowledge of proper lifting technique
• Able to understand English and communicate effectively
• Ability to observe, evaluate and record conditions, reactions and changes in the physical condition of the residents’ / clients
• Independent as well as good team player

Interested applicants may send their resume to humanresources@redcross.sg to apply. Please note that only shortlisted candidates will be contacted.

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JOB RESPONSIBILITIES

• Maintain the general cleanliness at the Home
• Assist Nursing Aides, Staff Nurses, and other staff
• Undertake any other duties assigned

JOB SPECIFICATIONS

• GCE ‘O’ or ‘N’ Levels or its equivalent
• Healthcare Aide Certificate (from country of origin) or its equivalent
• Basic nursing skills, such as feeding, turning, changing, bathing etc.
• Relevant working experience in nursing homes or hospitals
• Housekeeping experience
• Able to understand and communicate in English
• Independent and a good team player

Interested applicants may send their resume to humanresources@redcross.sg to apply. Please note that only shortlisted candidates will be contacted.

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JOB RESPONSIBILITIES

• Assist the Staff Nurse in providing nursing care such as dressing, serving medication, etc
• Supervise the Healthcare Aides and volunteers
• Undertake any other duties as assigned

JOB SPECIFICATIONS

• Certificate in Healthcare (Local)
• Certificate in Midwifery or Degree in Nursing (Foreign)
• Relevant working experience in nursing homes or hospitals
• Good at taking instructions
• Able to understand and communicate in English
• Independent
• Able to work in groups

Interested applicants may send their resume to humanresources@redcross.sg to apply. Please note that only shortlisted candidates will be contacted.

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Job Purpose
We are seeking a talented and passionate Senior Marketing Executive (Editorial) to lead impactful storytelling and editorial content creation that amplifies the mission and humanitarian efforts of the Singapore Red Cross (SRC). This role is central in shaping SRC’s voice through compelling narratives, speeches, campaigns, and stories that connect with diverse audiences.

Key Responsibilities

1. Storytelling & Editorial Content

• Develop and execute editorial and communication strategies to highlight SRC’s humanitarian initiatives and services.
• Research, write, edit and publish high-quality stories, speeches, features, and articles that showcase the impact of SRC’s programmes, staff, volunteers, and partners.
• Craft authentic narratives for multiple platforms (website, newsletters, media, exhibitions, campaigns, social media).
• Provide editorial oversight and copywriting support for departments across SRC.

2. Volunteer Editorial Team Management

• Recruit, train, and mentor a team of volunteer writers.
• Guide them in journalistic writing, interviewing and content development techniques.
• Oversee assignments and deadlines to ensure a steady stream of impactful stories.
• Conduct editorial skills training to build capacity within the volunteer base.

3. Brand & Editorial Standards

• Maintain and enforce SRC’s brand integrity by ensuring compliance with emblem protection standards, adhering to established SOPs, and managing proper usage of branding elements, including the implementation of new logo guidelines.
• Act as a custodian of corporate identity by maintaining and updating corporate identity guidelines and templates.

4. Project Management & Quality Assurance

• Manage the end-to-end editorial workflow from ideation to publication.
• Uphold high standards of accuracy, grammar, storytelling and tone of voice.
• Monitor timelines, approvals and delivery of written content to meet campaign and project deadlines.

Job Requirements
Qualifications

• Degree in Mass Communications, Journalism, Marketing, or a related field.

Experience

• At least 5 years’ experience in editorial writing, journalism, or communications.
• Proven ability to produce impactful editorial content for diverse stakeholders.
• Excellent command of written and spoken English, with a second language (Mandarin, Malay, or Tamil) an advantage. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Strong background in content creation, editorial planning, and writing for impact.
• Experience in NGOs, NPOs, or charities will be an advantage.

Skills & Knowledge

• Excellent writing, editing, and proofreading skills with meticulous attention to detail.
• Proficiency in Google Workspace & Microsoft Suite.
• Familiar with social media and new media content creation.
• Ability to leverage AI writing and creative tools effectively.
• Understanding of the nonprofit/humanitarian sector preferred.

Personal Attributes

• A storyteller at heart - passionate about using words to inspire action.
• Self-motivated, organised, and resourceful.
• Strong interpersonal skills and ability to collaborate across teams.
• Independent, yet able to work under guidance with minimal supervision.

Interested applicants may send their resume to humanresources@redcross.sg to apply. Please note that only shortlisted candidates will be contacted.

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Job Purpose

The Marketing Executive will work closely with the HOD and the Programmes teams to develop end-to-end marketing campaigns and for account servicing to ensure seamless execution and effective stakeholder collaboration. You will play a pivotal role in aligning marketing strategies with the organisational goals of the Singapore Red Cross. 

PRINCIPLE ACCOUNTABILITIES

Strategic Marketing & Campaign Management

• End-to-End Campaign Execution: Work closely with the Programmes team to develop, plan and execute innovative marketing plans (socials, partners, outreach events, paid ads and publicity) to promote campaigns, new initiatives, events, roadshows and partnerships according to timeline. 

• Market Research: Staying on trend and conducting market research and analysis to identify relevant target audiences, media channels, and trends. 

• Collaboration with Partners: Acquire brand partnerships and manage relationships, working with freelancers / partners / agencies / volunteers for smooth and timely delivery of campaigns. Work closely with Marcomms team members to maximise and amplify causes-marketing.

• Budget & Timeline: Planning and managing allocated marketing campaign budget and timeline effectively.

• Performance Tracking & Optimisation: Monitor and optimise campaign performance to ensure maximum effectiveness and return on investment (ROI).

Marcomms Support (Account Servicing)

• Key Liaison: Act as a key contact and provide marketing communications support to assigned Programme teams - understanding their objectives, challenges and communication needs to tailor marketing support.

• Provide Support: Provide expert marcomms solutions (writing / copyediting) to assist Programmes to achieve its goals, ensuring alignment with overall brand and campaign strategies.

• Oversee Content: Oversee the creation of content for various marketing channels, including social media, eDMS, website and print materials.

• Manage Relationship: Build strong relationships with teams, ensuring seamless coordination, alignment of expectations, and timely delivery of marketing initiatives. 

Intern & Volunteer Management

• Managing of interns to leverage on their skills to enhance our marketing campaigns.

• Provide supervision, guidance and feedback, ensuring that they have the support they need to succeed in their roles.

• Develop team of skill-based volunteers to support marketing efforts.

JOB SPECIFICATION

Qualifications & Experience

• Degree / Diploma in Marketing, Mass Communications, Business Administration or a related discipline

• At least 1 year of relevant working experience in the field of Marketing / Digital Marketing. Candidates with more years of experience will be considered for a senior role that would assume a higher responsibility.

• Excellent written and spoken communications skills in both English and a 2nd language (Mandarin, Malay or Tamil) to proofread marketing materials

• Knowledge and experience in planning, executing and managing Paid Digital Media Platforms (Search, Display, Social) and proven ability to manage campaigns from start to finish, driving awareness, engagement and conversions

• Experience with graphic design tools is a huge plus

Skills & Knowledge

• Passionate about the social service / humanitarian sector, with a strong stakeholder focus

• Ability to bring fresh ideas into marketing campaigns

• Self-motivated and highly collaborative

• Ability to identify and develop solutions to challenges, business development opportunities, collaboration opportunities, and/or process improvement solutions

• Possess excellent interpersonal and relationship building skills to be able to communicate effectively at all levels

• Manage multiple projects simultaneously, ensuring smooth coordinator and timely delivery of marketing initiatives

Interested applicants may send their resume to humanresources@redcross.sg to apply. Please note that only shortlisted candidates will be contacted.